Wedo Support
Your questions, answered.
Wedo Services
Order-Related Questions
What is the minimum order quantity?
For bulk custom orders, the minimum quantity is 10 lighters. If you’re looking to order a single custom lighter, please visit our Personalized Lighter page.
How can I request a custom quote?
Visit our Wholesale Custom Lighters page and fill out the request form with your specific details and quantity. Our team will get back to you with a personalized quote.
How long does it take to process an order?
Production time depends on the complexity of your customization and the size of the order. Once we confirm the order, we will provide a delivery timeline. If you need expedited service, please let us know. An estimated delivery time will also be provided on the product page.
Can I request a sample before placing a large order?
Yes, you can browse our Customized Lighters page to see completed custom projects. We also offer low-cost samples or can create a sample based on your request and provide photos for confirmation before you place the order.
Can I cancel my order?
You can cancel your order within 24 hours after placing it. After 24 hours, production may have already started, and cancellation may not be possible.
Product-Related Questions
What materials are Wedo lighters made from?
Except for the Mini model, the body of all our lighters is made from brass bullet casings, with the other parts also crafted from brass. You can also choose from various finish options, and each finish gives a unique appearance and texture to the lighter.
Can I return or exchange custom products?
Custom products are personalized for individual customers, so we do not accept returns or exchanges. However, if there is a quality issue, please contact us.
How do I care for my brass lighter?
Caring for your brass lighter is simple and ensures it stays in great condition:
- Clean Regularly: Wipe the lighter with a soft cloth to remove fingerprints and dirt. Use a brass polishing cloth occasionally to maintain its shine, or let it develop a natural patina for a vintage aesthetic.
- Avoid Harsh Chemicals: Do not use abrasive cleaners or chemicals that could damage the brass surface.
- Keep It Dry: While brass is durable, drying the lighter after exposure to water helps prevent unnecessary oxidation.
- Refill Properly: Use high-quality lighter fluid and avoid overfilling to prevent leaks.
- Replace Worn Parts: Regularly check and replace the flint, wick, or striker wheel to maintain optimal performance.
Because the lighter is made entirely of brass, frequent use and handling will only enhance its appearance over time, giving it a richer and more unique character. For those focused solely on practicality, as long as you replace consumable parts like flints and wicks, the lighter can last for decades without issue.
Do the lighters come with fuel?
Due to shipping restrictions, our lighters do not include fuel. You will need to purchase suitable fuel separately.
What engraving options do you offer?
We offer various engraving options, including deep engraving, relief designs, text, and logos. Our laser engraving technology ensures precise, detailed designs.
Shipping and Taxes
What are the shipping costs and methods?
We use reliable shipping services to ensure your order arrives safely and on time. Shipping fees vary depending on the size of the order and the destination.
Can I choose expedited shipping?
Yes, if you need your order quickly, we offer expedited shipping options. Please indicate your preference when placing the order, and we will do our best to meet your deadline.
Do I need to pay taxes?
Our prices include all taxes, so you do not need to pay any additional fees.
Warranty and After-Sales Service
Do the lighters come with a warranty?
Yes, all of our lighters come with a lifetime warranty. If your lighter experiences any issues caused by non-human damage, simply provide your order number to access our warranty service. We are committed to doing everything possible to keep your lighter in the best condition for years to come.
How do I use the warranty service?
To use our lifetime warranty service, follow these simple steps:
- Provide Your Order Number: Locate your original order number as proof of purchase.
- Contact Us: Reach out to our customer service team via email or our website’s support page.
- Describe the Issue: Briefly explain the problem with your lighter.
- Send It Back: If necessary, ship the lighter to us for repair or replacement.
We’ll assess the issue and repair or replace your lighter if the damage is covered under the warranty. Our goal is to ensure your lighter stays in perfect working condition for years to come.