Help Center
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Frequently Asked Questions
Can I cancel my order?
You can cancel your order within 24 hours after placing it. After 24 hours, production may have already started, and cancellation may not be possible.
Can I choose expedited shipping?
Yes, if you need your order quickly, we offer expedited shipping options. Please indicate your preference when placing the order, and we will do our best to meet your deadline.
How long does it take to process an order?
Production time depends on the complexity of your customization and the size of the order. Once we confirm the order, we will provide a delivery timeline. If you need expedited service, please let us know. An estimated delivery time will also be provided on the product page.
Can I request a sample before placing a large order?
Yes, you can browse our Customized Lighters page to see completed custom projects. We also offer low-cost samples or can create a sample based on your request and provide photos for confirmation before you place the order.
Still have questions?
Can't find what you're looking for?
Email us at [email protected]
Note: We respond within 48 hours on weekdays.