Have questions? We have answers
Frequently Asked Questions
Product
What materials are used in your lighters?
Most Medium and larger WEDO lighters are made from real repurposed brass shell casings.
Small models use a machined solid brass body inspired by .338 proportions.
What fuel does WEDO lighter use?
WEDO lighters use standard lighter fluid (standard liquid lighter fuel), fully compatible with Zippo-brand fuel. You can purchase refills at local stores, convenience shops, or on Amazon.
How long does a fuel refill last?
Fuel capacity per model (with daily use):
- Small: Up to 7 days
- Medium: Up to 10 days
- Lengthened: Up to 14 days
Pro Tip: Lighter fluid naturally evaporates over time. Even if unused, always check fuel levels before heading out—stay ready to ignite anytime!
How to adjust the flame size?
Our lighters do not have a flame adjustment button. However, you can optimize flame performance by slightly loosening the cotton around the wick to improve fuel flow for a steadier, larger flame.
Can I customize a lighter?
Yes! Most products offer optional laser engraving for text or simple patterns. For advanced customization (e.g., unique materials or intricate designs), contact us at support@wedolighter.com.
Are your lighters suitable for outdoor use?
Yes! WEDO lighters combine rugged aesthetics with functional design, offering wind-resistant and water-resistant performance for everyday outdoor use.
Shipping
How do I track my order?
All orders include tracking. You’ll receive a confirmation email upon purchase and a shipping notification with a tracking link once dispatched. Missing emails? Contact us at support@wedolighter.com.
Which countries do you ship to?
We ship to most countries globally. If your country appears as a valid shipping address during checkout, it’s covered!
How long does shipping take?
Delivery times vary by location. Checkout will display an estimated arrival date based on your address.
What are the shipping costs?
Standard shipping costs 8−12 (region-dependent). Orders over $50 qualify for FREE shipping. All fees are transparently shown before payment.
How can I get my order faster?
Select “Expedited Shipping” at checkout (additional fee applies) for prioritized production and express delivery.
Do I need to pay customs or import duties when ordering internationally?
Most international orders are shipped through our delivery channels with customs clearance handled during transit, so customers usually do not need to pay additional customs duties or import fees upon delivery.
However, customs policies vary by country and a small number of destinations may still require local taxes, duties, or additional charges according to local regulations.
If any special requirements apply to your destination, we recommend checking your local customs rules.
Orders
What payment methods do you accept?
We accept PayPal, Shop Pay, Google Pay, and major credit cards (Visa/MasterCard/Amex). Shop Pay also offers installment plans.
How to use a promo code?
Enter promo codes during checkout under “Cart Review” (on mobile, after entering shipping details).
Can I cancel my order?
Cancellations are allowed within 24 hours of purchase. After this window, production may have begun, preventing cancellation.
What is your return and refund policy?
Because WEDO lighters are handmade and made to order, each piece is prepared specifically for the customer after the order is placed.
If your item arrives damaged, has a verified manufacturing defect, or there is an issue caused by our side, please contact us and we will help resolve the problem.
For personal preference changes or non-defective items, returns may not be accepted because each lighter is individually made for the customer.
Please review our full Refund Policy for details.
Warranty
What is the warranty coverage?
All WEDO lighters come with aLifetime Warranty! We’ll repair any defects in materials or craftsmanship at no cost—ensuring your lighter ignites flawlessly for years.
Get support

For inquiries, email us at support@wedolighter.com or click the online contact form. We strive to respond ASAP! While crafting your lighters is our priority (which may slightly delay responses), we check messages daily and will get back to you promptly.
