Shipping Policy

All WEDO products are handcrafted to order and shipped internationally from our studio.
We aim to keep shipping clear, fair, and transparent, while maintaining the integrity of handmade production.

Where We Ship

We currently ship to most countries worldwide.
If your country or region is not available at checkout, please contact us before placing an order so we can confirm availability.

Processing Time

Most orders are completed within 3–7 business days.

Some custom designs or special requests may require additional preparation time.

Shipping Fees

Orders over USD $50 qualify for free standard shipping.
For orders below this amount, shipping fees are calculated automatically at checkout based on destination and order value.

We also offer optional expedited service, which includes priority production and faster domestic dispatch to the shipping carrier.
Expedited options and pricing will be shown at checkout when available.

Delivery Times

Delivery times vary by destination and are estimated after dispatch, not including processing time.
International shipments may be affected by local customs clearance, carrier handling, or temporary policy changes in the destination country.

Please note that international shipping timelines are estimates, not guarantees.

Customs & Taxes

Order prices include applicable product taxes where required.
In some countries or regions, local customs authorities may impose additional duties, VAT, or import taxes upon arrival.

These charges are determined by local governments and are the responsibility of the recipient.
We are unable to control or predict these fees.

Fuel Notice

Due to international shipping regulations, lighter fuel is not included with any order.
Fuel can be easily purchased at local stores or online retailers in your country.

Delays & Lost Shipments

International shipments may occasionally experience delays due to customs inspections, policy changes, or regional disruptions beyond our control.

If an order has not been delivered within 45 days from the shipping date, it will be considered lost.
In such cases, we will remake and resend the item at no additional cost.

WEDO lighters are handmade and made to order. If your order arrives damaged, has a confirmed manufacturing defect, or there is an issue caused by our side, please contact us and we will help resolve the problem.

Because each piece is individually prepared for the customer, returns for personal preference or change-of-mind situations may not be accepted.

Important Notice

Once an order has been shipped, delivery speed and customs clearance are managed by local carriers and authorities.
While we actively assist with tracking and follow-ups, we cannot influence customs processing times or local regulations.

We kindly ask for your understanding and patience when ordering internationally.