Have questions? We have answers
Frequently Asked Questions
Product
What materials are used in your lighters?
Our Medium and Lengthened models are crafted from recycled .50 BMG brass bullet casings, with all other components made of solid brass. The Small lighter’s body is precision-machined from brass rods to replicate .338 bullet casings for seamless aesthetics while maintaining enhanced portability.
What fuel does WEDO lighter use?
WEDO lighters use standard lighter fluid (kerosene-based), fully compatible with Zippo-brand fuel. You can purchase refills at local stores, convenience shops, or on Amazon.
How long does a fuel refill last?
Fuel capacity per model (with daily use):
- Small: Up to 7 days
- Medium: Up to 10 days
- Lengthened: Up to 14 days
Pro Tip: Lighter fluid naturally evaporates over time. Even if unused, always check fuel levels before heading out—stay ready to ignite anytime!
How to adjust the flame size?
Our lighters do not have a flame adjustment button. However, you can optimize flame performance by slightly loosening the cotton around the wick to improve fuel flow for a steadier, larger flame.
Can I customize a lighter?
Yes! Most products offer optional laser engraving for text or simple patterns. For advanced customization (e.g., unique materials or intricate designs), contact us at support@wedolighter.com.
Are your lighters suitable for outdoor use?
Yes! WEDO lighters combine rugged aesthetics with functional design, offering windproof and water-resistant performance for everyday outdoor use.
Shipping
How do I track my order?
All orders include tracking. You’ll receive a confirmation email upon purchase and a shipping notification with a tracking link once dispatched. Missing emails? Contact us at support@wedolighter.com.
Which countries do you ship to?
We ship to most countries globally. If your country appears as a valid shipping address during checkout, it’s covered!
How long does shipping take?
Delivery times vary by location. Checkout will display an estimated arrival date based on your address.
What are the shipping costs?
Standard shipping costs 8−12 (region-dependent). Orders over $50 qualify for FREE shipping. All fees are transparently shown before payment.
How can I get my order faster?
Select “Expedited Shipping” at checkout (additional fee applies) for prioritized production and express delivery.
Orders
What payment methods do you accept?
We accept PayPal, Shop Pay, Google Pay, and major credit cards (Visa/MasterCard/Amex). Shop Pay also offers installment plans.
How to use a promo code?
Enter promo codes during checkout under “Cart Review” (on mobile, after entering shipping details).
Can I cancel my order?
Cancellations are allowed within 24 hours of purchase. After this window, production may have begun, preventing cancellation.
Do you accept returns or exchanges?
Due to the handmade and customizable nature of our products, we do not offer returns or exchanges. See our Refund Policy for details.
Warranty
What is the warranty coverage?
All WEDO lighters come with aLifetime Warranty! We’ll repair any defects in materials or craftsmanship at no cost—ensuring your lighter ignites flawlessly for years.
Get support

For inquiries, email us at support@wedolighter.com or click the online contact form. We strive to respond ASAP! While crafting your lighters is our priority (which may slightly delay responses), we check messages daily and will get back to you promptly.